Order Cancellation

All order cancellations will be handled as per our Standard Cancellation Policy.

Cancellation by Shivmaaorganic.com

In certain situations, we may be unable to process your order and will have to cancel it. We reserve the right to refuse or cancel any order at our sole discretion. Reasons for such cancellations may include:

  • Non-serviceable PIN code

  • Limited stock availability

  • Errors or inaccuracies in product or pricing details

  • Concerns flagged by our credit or fraud prevention team

We may also request additional information or verification before confirming your order. If your order (or part of it) is canceled, or if we require more details, our team will contact you promptly.

Cancellation by the Customer

  • Before Dispatch: You can cancel your order before it is dispatched by sending us a message on WhatsApp at +91-9472630308. In this case, you will receive a full refund.

  • After Dispatch: If your order has already been shipped, please contact our Customer Support. We will process your refund after deducting a convenience fee (minimum ₹100, which may be higher depending on your order value). Refunds will be initiated once we receive the returned product(s).