Return and Refund Policy 

We want you to shop with complete confidence and peace of mind. While we always strive to deliver the best products and service, we understand that there may be situations where you need to return or replace your order. Though we’d never want to part ways with a valued customer like you, your satisfaction will always be our top priority.

Replacement Policy

We offer a 24-hour replacement guarantee if you are dissatisfied due to service issues or receive an incorrect product.
To request a replacement, please contact our Customer Service Team on WhatsApp at +91-9472630308 within 24 hours of delivery, providing your order details.

When You Can Request a Return/Refund

  1. Wrong Product Delivered

    • If you receive an incorrect product, notify us within 24 hours of delivery.

    • We will arrange a reverse pickup and send you the correct product or process a refund (as per your preference).

    • No interest will be paid on refunded amounts.

  2. Missing Items in Your Order

    • Inform us within 24 hours of delivery.

    • After verification, we will ship the missing items immediately.

  3. Order Refused or Undelivered (Customer Unreachable)

    • If you refuse the order or cannot be reached at delivery time, we will process a refund after deducting a minimum convenience fee of ₹100.

    • If the processing fee is higher, we will inform you before refunding.

  4. Incorrect Shipping Address or Contact Number Provided

    • Delivered to the wrong person: No refund will be issued.

    • Returned to our warehouse: Refund will be issued after deducting the convenience fee (minimum ₹100 or more depending on the order).

  5. Wrong Item Ordered by Customer

    • As our products are consumable and for personal use, we do not accept returns for wrongly ordered items to maintain product quality and hygiene.

Important Notes

  • Returned products must be unused and sent back with the original box/packaging to the address provided by our Customer Service Team.

  • Refunds/replacements will be processed only after we receive the returned item(s).

  • Refunds will be credited to the same account used for payment.

  • Product images are for illustrative purposes only; natural products may vary slightly in size, shape, or color.

📩 For any other queries, feel free to Contact Us.

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